TERMS OF SERVICE
OffsetC Terms of Service
Last Updated: 14 September 2026
These Terms of Service (“Terms”) govern your use of OffsetC, a service operated by ZeroMe, Inc. (“ZeroMe,” “OffsetC,” “we,” “us,” or “our”). These Terms apply to the OffsetC website at offsetc.com, the OffsetC application, and related services we provide (collectively, the “Services”).
Please read these Terms carefully. Our Privacy Policy, available at https://www.offsetc.com/privacy-policy explains how we collect, use, and disclose personal information in connection with the Services.
By creating an OffsetC account, clicking to accept these Terms, or otherwise using the Services where acceptance of these Terms is requested, you agree to these Terms and the Privacy Policy.
1. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to create an OffsetC account or make purchases through the Services.
You may use the Services only in locations where we make them available and only in compliance with applicable law.
2. What OffsetC Does
OffsetC helps individuals understand and take action regarding greenhouse-gas emissions associated with their gasoline purchases.
Depending on the features you use, the Services may allow you to:
connect an eligible financial account or payment card using a third-party financial-data provider;
identify transactions that appear to be gasoline purchases;
estimate the amount of gasoline and associated greenhouse-gas emissions represented by those transactions;
choose whether to make a payment to support the procurement and retirement of carbon credits intended to address those estimated emissions; and
view information concerning your estimated emissions, purchases, and carbon-credit retirements.
OffsetC does not provide banking, investment, tax, legal, accounting, financial-advisory, or any other professional services. Carbon credits made available through OffsetC are not offered to you as securities or investments and are not purchased for resale or speculation. You are encouraged to consult with your tax, legal and other advisors regarding your use of the Services, and agree to hold OffsetC harmless for any liability resulting therefrom.
3. Emissions Estimates
OffsetC estimates emissions associated with gasoline purchases using transaction information and other data, which may include the amount of a transaction, information about the merchant, gasoline-price information, geographic information associated with the transaction or your account, and published emissions factors.
These calculations are estimates. A financial transaction generally does not tell us the precise quantity, grade, or use of fuel purchased, and transaction data may occasionally be incomplete, delayed, or incorrectly categorized. As a result, OffsetC’s estimate may differ from your actual gasoline consumption or actual greenhouse-gas emissions. OffsetC makes no representations, warranties, or guarantees regarding the Services or the calculations.
We may update our calculation methodology as data sources, scientific guidance, or the Services change. Information about our current methodology may be made available through the Services.
Unless we expressly agree otherwise in writing, OffsetC estimates are designed for individual consumer use and are not intended to constitute a certified greenhouse-gas inventory, regulatory filing, corporate emissions accounting, or verification of compliance with any governmental or private reporting standard.
4. Carbon Credits and Retirement
A carbon credit generally represents, under the rules and methodology applicable to the project that issued it, one metric ton of carbon-dioxide-equivalent emissions removed from the atmosphere or avoided.
Carbon-credit projects and methodologies differ. They can involve different technologies, measurement approaches, durability periods, risks, assumptions, registries, and verification processes. Additional information about the projects available through OffsetC and the factors we consider when evaluating them is available through our Projects materials at offsetc.com/projects.
Portfolio sourcing
OffsetC currently works with CNaught to obtain carbon credits from a diversified portfolio of carbon projects. Projects and credits available through that portfolio may change over time based on availability.
By using the Services, you consent to CNaught’s Terms of Service and Privacy Policy.
Unless expressly stated otherwise, you do not select or acquire an interest in a particular carbon project when approving an OffsetC purchase. Credits used to fulfill your approved purchase may come from one or more projects within the portfolio available at the time of fulfillment.
What you are purchasing
When you approve an OffsetC carbon-offset purchase, your payment is used to procure and retire carbon credits on your behalf. OffsetC arranges for eligible carbon credits to be obtained and permanently retired through applicable third-party carbon-market systems.
The carbon-credit retirement occurs outside the OffsetC application. Your purchase does not unlock digital content, features, or functionality within the application.
You do not receive a carbon credit or other asset that you can hold, transfer, trade, or resell. The applicable credits are instead retired and therefore removed from further circulation or use.
Timing
OffsetC intends to cause carbon credits associated with an approved purchase to be retired within one month after that purchase (or such other period as stated by OffsetC at the time of, or shortly after, the purchase).
If we are unable to fulfill an approved purchase within the stated period, we may, as appropriate, use comparable credits available through the portfolio, contact you regarding an alternative, or refund the unfulfilled portion of your payment.
Retirement information
We may provide information through your account or an impact report identifying the projects, quantities, registries, vintages, retirement information, or other details associated with credits retired using funds from OffsetC users.
CNaught records OffsetC as the buyer with the particular registry for each credit's retirement. Each customer purchase is submitted as a separate CNaught order under a customer-specific subaccount. OffsetC retains the record for which retired credit each customer has acquired and the customer receives a public certificate URL. Estimated kilograms are rounded up, not down.
Should a customer delete their account, OffsetC will anonymize and retain the actual project/product allocations associated with fulfilled purchases, including the available information identifying the projects and credits used. Maintaining these records is important to OffsetC’s ability to monitor the continuing integrity of credits, identify credits or projects that later become impaired or invalid, replace problematic credits where appropriate, and report aggregate community impact over time.
5. What Carbon Credits Can and Cannot Establish
Carbon credits are based on project-specific methodologies, measurements, estimates, assumptions, verification processes, and registry rules. Project outcomes can involve uncertainties, including measurement uncertainty and, for some project types, risks involving durability, reversal, leakage, additionality, or changes in circumstances.
OffsetC evaluates the projects and providers it makes available using the criteria described in our public materials, but no carbon project is entirely free from uncertainty.
Our obligation in an approved carbon-credit transaction is to arrange for eligible credits to be procured and retired as described in these Terms. Unless expressly stated otherwise, we do not guarantee the future performance of a particular carbon project or guarantee that a particular third-party estimate, rating, methodology, or assessment will remain unchanged.
Purchasing carbon credits does not eliminate the greenhouse gases emitted by driving your vehicle and does not physically reverse a particular gasoline transaction. Carbon credits are a mechanism for funding quantified greenhouse-gas reductions or removals elsewhere.
6. Approving Purchases
OffsetC will present you with information about a proposed carbon-offset purchase before charging you. You are solely responsible for reviewing the amount before approving the transaction.
Under the current OffsetC service, carbon-offset purchases require your affirmative approval. Connecting a financial account or payment method does not, by itself, authorize OffsetC to make carbon-credit purchases automatically.
If we later offer subscriptions, automatic purchases, recurring charges, or similar services, we will provide the disclosures and obtain the authorization required for those services before charging you.
7. Pricing, Fees, and Payment
The amount shown when you approve a purchase may include the cost of the carbon credits or retirement service, OffsetC administrative or service fees, payment-processing costs, and any taxes or other charges that apply.
We will disclose the total amount to be charged before you approve a purchase.
Payments are processed by third-party payment providers such as Stripe. OffsetC does not need to receive or store your complete payment-card number in order to process your transaction. Your use of a third-party payment service may also be governed by that provider’s terms and privacy practices.
You authorize us and our payment processor to charge the payment method you select for each transaction you affirmatively approve.
You agree to provide accurate payment and account information and to keep it current.
8. Refunds and Transaction Problems
Because carbon credits cannot ordinarily be un-retired once retirement has occurred, an approved transaction generally cannot be canceled or refunded after the associated credits have been procured and retired, except where required by law or where we determine a refund is appropriate.
If you believe you were charged incorrectly, a charge was duplicated or unauthorized, or OffsetC did not fulfill an approved purchase, contact us promptly at info@offsetc.com.
If OffsetC accepts payment for a purchase but cannot provide the carbon-credit retirement service described in these Terms, we will refund the amount attributable to the unfulfilled transaction or, at our sole discretion, provide another remedy agreed with you.
9. Connecting Financial Accounts
OffsetC uses Plaid or another authorized third-party provider (the “Third-Party Provider”) to enable you to connect financial information to the Services. You acknowledge and agree that OffsetC does not control the Third-Party Provider’s systems or how your payment is processed.
When you choose to connect an account, you authorize the Third-Party Provider and OffsetC to exchange the information necessary to provide the features you request, subject to our Privacy Policy and the applicable provider’s terms and privacy policy.
OffsetC does not itself need your online-banking password in order to provide its Services. Authentication and financial-account connection may occur directly through the Third-Party Provider or your financial institution.
You may disconnect an account using functionality we make available or by contacting us. Disconnecting an account stops future access through that connection but does not necessarily delete information previously received and retained in accordance with our Privacy Policy or legal obligations.
10. Your Account
You agree to provide accurate information and keep it reasonably current.
You are responsible for maintaining the security of your account and for activity conducted through your credentials. Notify us promptly if you believe your account has been accessed without authorization.
We use third-party authentication providers, including but not limited to Clerk, to support account authentication and management.
11. Communications and Notifications
We may send you service-related communications, including account notices, security messages, proposed-offset notifications, purchase confirmations, retirement information, impact reports, and changes to these Terms or the Services.
Where permitted by law, we may separately offer marketing communications. You may opt out of promotional email communications using the unsubscribe mechanism provided in those messages. Opting out of marketing does not prevent us from sending necessary service-related communications.
By providing your mobile telephone number to OffsetC or electing to receive text messages from us, you agree that OffsetC, its affiliates, service providers, and agents may send you text messages at the number you provide, including through an automatic telephone dialing system, automated technology, or prerecorded or artificial voice, where permitted by law. Messages may include transactional, service, account-related, security, appointment, support, and promotional communications.
Message and data rates may apply. You represent that you are the subscriber or customary user of the mobile number you provide and have authority to consent to receiving messages at that number.
You may update or remove your mobile number through your account settings or by contacting us at info@offsetc.com. You agree to promptly notify us if you cease to own, control, or use the mobile number associated with your account.
OffsetC will maintain reasonable procedures designed to honor opt-out requests and comply with applicable laws governing text-message communications, including the Telephone Consumer Protection Act and applicable implementing regulations. Carriers are not liable for delayed or undelivered messages.
12. Acceptable Use
You may not misuse the Services. In particular, you may not use them to commit fraud or violate law; gain unauthorized access to accounts, systems, or data; interfere with the security or operation of the Services; introduce malware or harmful code; impersonate another person; scrape or extract substantial portions of the Services through unauthorized automated means; reverse engineer software except to the extent applicable law expressly permits; infringe intellectual-property, privacy, or other legal rights; or use another person’s financial or payment information without authorization.
Nothing in these Terms restricts your right to provide an honest review of OffsetC, communicate with a government agency, make a legally protected report, or otherwise exercise rights that cannot lawfully be restricted.
13. Intellectual Property
The Services, including our software, design, text, graphics, trademarks, logos, and original content, are owned by or licensed to OffsetC and are protected by applicable intellectual-property laws.
Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to access and use the Services for your personal, noncommercial use.
This license does not permit you to sell, license, sub-license, copy, modify, distribute, or commercially exploit our software or proprietary content except with our written permission or as applicable law otherwise allows.
Third-party materials, including project documentation, registry information, ratings, trademarks, and linked content, remain the property of their respective owners.
14. Feedback and Communications You Send Us
If you send us suggestions or feedback about improving OffsetC, you grant us a nonexclusive, perpetual, worldwide, royalty-free right to use that feedback to operate, develop, and improve our Services, provided that we do not publicly identify you as its source without permission.
This provision does not transfer ownership of consumer reviews, personal communications, or other content unrelated to product feedback.
15. Third-Party Services and Information
OffsetC depends on third parties to provide portions of the Services. These may include providers of financial-data connectivity, payment processing, authentication, cloud or technical infrastructure, carbon-credit sourcing and retirement, carbon registries, and independent project information.
Third-party services may have their own terms and privacy policies. We are not responsible for changes made by third parties to services or information outside our control.
References or links to registries, carbon projects, ratings providers, research organizations, or other third parties do not mean that those organizations endorse OffsetC.
16. Service Availability and Changes
We work to keep OffsetC available and accurate but cannot guarantee uninterrupted or error-free operation.
We may modify, add, suspend, or discontinue features for operational, security, legal, commercial, or other reasons. Where a change materially affects an approved but unfulfilled carbon-credit purchase, we will either complete that transaction under the terms applicable when you approved it or provide an appropriate refund.
We may update these Terms. If a change is material, we will provide reasonable notice, such as through the Services or by email, before the change takes effect when required or appropriate. Changes will not retroactively alter the material terms of a completed purchase except where required by law.
17. Suspension and Termination
You may stop using OffsetC and request account deletion at any time.
We may suspend or terminate access if we reasonably believe that you have violated these Terms, created a security or fraud risk, used the Services unlawfully, or where suspension is necessary to protect OffsetC, its users, or third parties.
Termination does not eliminate obligations arising from transactions already completed or approved. We will fulfill or appropriately refund approved transactions that remain outstanding unless fulfillment would violate law.
Our handling of personal information following account closure is described in the Privacy Policy, available at https://www.offsetc.com/privacy-policy.
18. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT FOR EXPRESS OBLIGATIONS WE UNDERTAKE IN CONNECTION WITH AN APPROVED PURCHASE.
WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT THOSE WARRANTIES MAY LAWFULLY BE DISCLAIMED.
WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, THAT TRANSACTION DATA SUPPLIED BY THIRD PARTIES WILL ALWAYS BE ACCURATE OR COMPLETE, OR THAT ESTIMATED EMISSIONS WILL PRECISELY EQUAL ACTUAL EMISSIONS.
Nothing in these Terms excludes warranties or consumer protections that applicable law does not permit us to exclude.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER OFFSETC NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA, ARISING FROM THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, OFFSETC’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO OFFSETC DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.
The foregoing limitation does not limit our obligation to refund an unfulfilled purchase as provided in these Terms, and it does not apply to liability that cannot lawfully be limited, including where applicable liability arising from fraud, willful misconduct, or gross negligence.
Some jurisdictions do not permit certain warranty exclusions or liability limitations, so some of these provisions may not apply to you.
20. Indemnification
To the extent permitted by law, you agree to indemnify OffsetC against third-party claims arising directly from your unlawful use of the Services, your material violation of these Terms, or your infringement of a thirty party’s rights.
You will not be required to indemnify OffsetC for claims caused by OffsetC’s own negligence, misconduct, or violation of law.
21. Dispute Resolution and Arbitration
Before filing a formal claim, you and OffsetC agree to try in good faith to resolve the dispute informally. A party initiating a dispute should send written notice describing the issue and requested relief. The parties will have 30 days after receipt to attempt resolution.
Except for matters eligible for small-claims court and claims seeking emergency injunctive relief concerning unauthorized access or misuse of intellectual property, disputes not resolved informally will be resolved through individual binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect.
YOU AND OFFSETC UNDERSTAND THAT ARBITRATION MEANS GIVING UP THE RIGHT TO HAVE A JUDGE OR JURY DECIDE THE DISPUTE IN COURT.
The arbitration may be conducted by video, telephone, documents, or in person as permitted by the AAA Consumer Arbitration Rules. If an in-person hearing is required, it will take place at a location reasonably convenient to you unless the parties agree otherwise.
Fees will be allocated according to the AAA Consumer Arbitration Rules and applicable law.
Either party may bring an individual claim in a court of competent jurisdiction that qualifies as small-claims court rather than arbitration.
The arbitration must proceed on an individual basis to the extent permitted by law. Neither party may pursue a class, collective, consolidated, or representative proceeding in arbitration unless applicable law requires otherwise.
You may opt out of this arbitration agreement by sending written notice to info@offsetc.com within 30 days after first accepting these Terms. Your notice must identify the account to which the opt-out applies. Opting out of arbitration does not affect your ability to use the Services.
If the arbitration provisions are found unenforceable as to a particular claim, that claim may proceed in a court with jurisdiction over the dispute, and the remainder of these Terms will continue to apply.
22. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that this choice of law does not deprive you of mandatory consumer protections of the jurisdiction in which you reside where those protections cannot lawfully be waived.
If a dispute is permitted to proceed in court rather than arbitration, the parties consent to jurisdiction in a court that has lawful personal and subject-matter jurisdiction over the dispute.
23. Electronic Communications
You agree that we may provide agreements, notices, disclosures, transaction records, and other communications electronically where permitted by law.
You may retain copies of these Terms and other electronic records for your files.
24. California Consumer Notice
California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs regarding unresolved complaints at:
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
(800) 952-5210 or (916) 445-1254
You may also send us notice of a complaint at info@offsetc.com.
25. Miscellaneous
These Terms, together with terms expressly presented to you for a particular feature or purchase, constitute the agreement between you and OffsetC regarding the Services.
If a provision is found unenforceable, it will be enforced to the maximum extent lawful and the remaining provisions will remain in effect.
Our failure to enforce a provision does not waive it.
You may not transfer your rights under these Terms without our consent. OffsetC may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable law.
Neither party is liable for delay caused by circumstances beyond its reasonable control, except that this provision does not excuse payment or refund obligations that have already arisen.
26. Contact Us
ZeroMe, Inc.
d/b/a OffsetC
131 Continental Drive, Suite 305
Newark, DE 19713
Email: info@offsetc.com